Privacy Policy

Fitxess LLC (“Fitxess,” “we,” “our,” or “us”) operates the Fitxess mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.

By using Fitxess, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of information:

a. Account Information

• Email address
• Name or username (if provided)
• Authentication data when signing in via Apple, Google, or email/password

b. User-Generated Content

• Food logs, meals, and dietary entries
• Nutrition data (calories, macros, goals)
• Preferences, settings, and saved plans
• Grocery list data

c. Usage and Device Information

• App interactions and usage behavior
• Device type, operating system, and performance data
• Crash logs and diagnostics

d. Subscription Information

• Subscription status (active, expired, trial)
• Product identifiers

Note: Payment details are processed by Apple and are not collected or stored by Fitxess.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App
• Generate personalized meal plans and nutrition insights
• Process and manage subscriptions
• Improve features, performance, and user experience
• Monitor usage trends and diagnose issues
• Respond to customer support inquiries

3. Legal Basis for Processing (if applicable)

If you are located in regions requiring a legal basis (such as the EEA), we process your data based on:

• Performance of a contract (providing the app)
• Legitimate interests (improving the app)
• Consent (where applicable)

4. Payments and Subscriptions

All purchases and payments are handled through Apple’s in-app purchase system.

• We do not collect or store payment information
• Apple may share limited transaction data (such as subscription status)

5. Data Storage and Retention

• Data is stored securely using cloud services, including MongoDB Atlas
• We retain data only as long as necessary to provide services or comply with legal obligations
• When no longer needed, data is deleted or anonymized

6. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information only in the following cases:

• With service providers (hosting, analytics) necessary to operate the app
• To comply with legal obligations
• To protect rights, safety, or prevent fraud

All third parties are required to safeguard your data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable

To exercise these rights, contact: karis@fitxess.com

9. Account Deletion

You may delete your account at any time within the App.

Upon deletion:

• Your personal data will be removed or anonymized
• Some data may be retained as required by law

If you need assistance, contact: karis@fitxess.com

10. Children’s Privacy

Fitxess is intended for users aged 13 and older.

We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted.

11. International Data Transfers

Your information may be processed and stored in servers located outside your country, including the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Effective Date.”

Continued use of the App indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Fitxess LLC
karis@fitxess.com